@inbook {3617,
	title = {Introduction},
	booktitle = {The Trusted Leader:  Building the Relationships that Make Government Work, 2nd ed},
	year = {2011},
	publisher = {Congressional Quarterly Press},
	organization = {Congressional Quarterly Press},
	address = {Washington, D.C.},
	author = {Terry Newell and Grant Reeher and Peter Ronayne}
}
